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What happens if my plane/train is early or arriving late?
East Coast Limousine updates all flight arrival times and we arrive when your plane
lands, no matter whether you arrive late or early provided we have a
correct flight number.
How much time do I have to meet the Chauffeur on my Airport Transfer
Reservation?
East Coast Limousine provides 30 minutes for domestic flight (1 hour for Intl.
Arrivals requiring customs clearance) of free wait time on each Airport
Arrival Transfer for you to deplane and pick-up your luggage. If you do
not meet your Chauffeur within 30 minutes (1 hour for Intl. Arrivals) of
your plane landing, there will a charge for the wait time. (see terms of
service)
Can I instruct the Chauffeur to take a scenic route to my hotel from
the Airport?
East Coast Limousine Airport Transfer rates are based on a point to point transfer
and your Chauffeur is instructed to use the most direct route for
expediency. If, you would prefer the Chauffeur use a specific route our
hourly rates and minimums will apply, plus applicable fees/taxes and
gratuity.
Is the Limousine bar stocked with beverages?
All sedans and limousines are stocked with bottle water, mints and
granola bars. Depending upon your reservation, we will provide
additional pricing and accommodate certain requests.
Where do I meet my Chauffeur for pick-up?
Each pick-up location is different. Airport pick-up locations are listed in the Services Page and we confirm all other pick-up locations at Reservation placement.
What is your Cancellation Policy?
See terms of service page.
What is your Change Policy?
East Coast Limousine requires that all changes be received by phone (changes cannot
be made with the chauffeur) at least 3 hours prior to pick-up time. If,
a change cannot be accommodated & results in a cancellation you will be
charged in full for the order. Reductions in the amount of time or
vehicle size ordered are NOT permitted once an order is confirmed.
When is my credit card charged?
East Coast Limousine Limo will charge your credit card after the drop-off time.
However, the cardholder is required to present the credit card provided
at booking to the Chauffeur at pick-up; unless a 3rd party authorization
or Corporate Account has been approved and all documentation has been
received by East Coast Limousine prior to confirmation of order.
Can I pay for the reservation in Cash instead of using the credit
card that was provided when I made the reservation?
Yes. However, Chauffeurs do not carry change for safety reasons. If
you will be paying cash, it is required that you inform East Coast Limousine dispatch
center prior to the pickup.
All Rates are subject to audit after order completion; to include actual
tolls, parking fees, addl. stops & time allotted, etc. Hourly jobs are
billed the number of hours you ordered the vehicle for; then in ½ hour
(1 hour for Buses/Coaches) increments thereafter. Minimum posted number
of hours; is only the minimum number of hours we will accept an order
for not what you will be billed for.
Is it possible to place, change or cancel a reservation with my
Chauffeur?
No. East Coast Limousine requires that all changes, confirmations and cancellations be
called into our dispatch center at 1-877-710-5548 and 703-901-5837
If, I place a reservation for 8 hours, but after pick-up I realize I
require less time; will I be charged for the full 8 hours?
Yes, Hourly orders are billed the number of hours you ordered the
vehicle for; then in ½ hour (1 hour for Buses/Coaches) increments
thereafter. Minimum posted number of hours; is only the minimum number
of hours we will accept an order for not what you will be billed for.
How far in advance should I place my reservation?
Availability changes daily and we suggest you place reservation as
soon as you have firm travel dates and times.
Please contact our office for additional questions. |
